The answers
to all your questions
Rooms
What do you sell at Gaston?
We bet to gather on our site artistic and artisanal productions. These two universes are nourished by...
We bet to gather on our site artistic and artisanal productions. These two universes are nourished by the Creole culture, and they participate in the creation in the West Indies in the broad sense. You will find at Gaston:
original paintings
limited edition prints
sculptures
art objects
​What is pre-ordering?
Some items are not in stock. That is, only after you place your order on the Gaston website do we contact...
Some items are not in stock. That is, only after you place your order on the Gaston website do we contact the creators so that they can start the production of your piece. So yes, you have to be patient. But take comfort in the fact that you have the chance to wait for a piece created by hand especially for you... it deserves a little time, no?
What is an Art print?
Some artists have accepted that we make limited edition reproductions of their works. This concerns in...
Some artists have accepted that we make limited edition reproductions of their works. This concerns in particular the paintings. So as long as the original is not sold, you can contact us to have a canvas printed! Each art print is numbered and signed by the artist, with a certificate of authenticity. This is also our philosophy at Gaston: to give you access to exceptional pieces at an affordable price!
payment
Is the online payment secure?
At Gaston, the online payment is secured thanks to the SSL protocol. It allows to encrypt your banking...
At Gaston, the online payment is secured thanks to the SSL protocol. It allows to encrypt your banking data and to make sure that your data remains confidential, and that your payment is done in complete security.
What payment methods can I use?
For the moment, we have configured two payment methods: you can use your credit card...
For the moment, we have configured two payment methods: you can use your credit card (payments are then processed by our partner Stripe), or you can go directly through your Paypal account. They allow payments in 4 times!
Can I pay in several times?
Yes you can! If you go through a Paypal account, payments in 4 times maximum without fees are...
Yes you can! If you go through a Paypal account, payments in 4 times without fees are possible very easily.
Delivery
How are the shipping costs calculated?
We know that nobody wants to pay for delivery... However, your orders come from far away, and they...
We know that nobody wants to pay for delivery... However, your orders come from far away, and they must be well packed to be protected. As we are just starting the activity, we simply apply the fees of La Poste.
​Why are the delivery times so long?
Your order arrives directly from the West Indies. There is a time to let the artists know and let them...
Your order arrives directly from the West Indies. There is a time to let the artists know and let them create some pieces. These are the pre-order pieces. Then there is a delay for packaging and shipping the package itself.
We are still learning, but the more orders we send you, the more efficient we will be.
Where is the delivery made?
Because we want to make sure your order gets to you safely, we have it delivered directly to...
Because we want to make sure your order gets to you safely, we have it delivered directly to your home.
Returns
How long does it take to return an item?
You have 15 calendar days to notify us by email and return the item by post. We will inform you of the...
You have 15 calendar days to notify us by email and return the item by post. We will inform you of the return address, once your request is sent by email to gaston.boutique@gmail.com
What are the terms to return an item?
If you wish to return an item, you have 15 calendar days to inform us by email. Your email must specify...
If you wish to return an item, you have 15 calendar days to inform us by email. Your email must specify:
the reference of the article
the reason for the return
a photo of the item in case of damage
The postal sending will be at your expense. Please make sure to reuse the original packaging to protect the item as much as possible, as it will travel in the opposite direction.
The shipment must also be done within 15 calendar days, the stamp of the Post Office being proof.
What if my item arrives damaged?
You must check the condition of the delivered creations. You have a period of 15 calendar days from...
You must check the condition of the delivered creations. You have a period of 15 calendar days from delivery to send us a complaint by mail.
The reason to indicate: non conformity or apparent defect of the creations
Remember to add photos showing the condition of the package or the item.
Follow the return procedure once our customer service will have answered you.
Will I be funded if I send back a piece?
Oh you really wonder...? Of course, once we receive the item, we will send you a confirmation. If the...
Oh you really wonder...? Of course, once we receive the item, we will send you a confirmation. If the item is in good condition, you will receive your refund within 15 calendar days, using the same payment method you used.